RESERVATIONS
 Click here for Reservations Form
How do I book with Namakwa Tours?
- When you’ve decided on one of our tours, complete the booking form. Fax or e-mail the form to our office. The rest of the arrangements will be completed by our office (hotel and flight bookings, if needed). You will receive a tour reference number and Namakwa Tours’ banking details. This tour reference number has to be included on the deposit slip as well as all correspondence.
- We don’t provide banking details without a booking form. The only reason for this is that tour members have paid tour costs without a reference number and paid for tours without booking. Once before prospective tour members paid for a tour that was already fully booked.
When is tour costs payable?
- Deposit of R2 000.00 per tour member is payable after receiving a tour reference number with your booking.
- Balance payable 30 days before the date of departure.
What happens if a tour is cancelled by Namakwa Tours?
- Namakwa Tours undertake to, as far as possible, never cancel a tour. We have never been forced to cancel a flower tour. If it ever happens that we have to cancel a tour, we will refund all money paid within 24 hours with 10% interest per year.
- The reason we want to make you aware of this condition is because on a yearly basis we witness how tourists book with other tour operators, pay the costs and then the tour is cancelled. The tourists struggle to get their money back and we’ve even had cases where tourists lose all their money with these tour operators.
- In many cases tourists had already arranged flights and these costs are not refunded by airlines after cancellations. We’ve accommodated these tourists in the past, but there were costs incurred for change in flight details and the tourist is responsible for these costs.
- There are “new tour operators” providing tours in our region and other areas and at first it seems like a bargain for the tourist, but in reality if a tour is cheap, there are reasons for this. The possibility exists that the tour operator does not know what he or she is doing and the tour member stands to lose all their money.
- By using cheap accommodation, providing cheap meals and cheap “luxurious” busses is equivalent to a cheap tour with many risks.
- It is a pity, but this year we point out these issues because there is no regulation in the tour industry. On a yearly basis we witness the money lost by tourists because the businesses of some tour operators go under. Currently there are even tour operators that have gone bankrupt and potential tour members lost all their money. After bankruptcy the tour operator starts another tour business under another name. Unfortunately these incidences give our industry a bad name.
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